Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and Heritage Chronicles (ABN: 12 345 678 901) ("we," "our," "us," or "Company"). By accessing or using our website trewdoms.com or our services, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, you must not use our website or services.

2. Description of Services

Heritage Chronicles provides professional historical research and cultural heritage consulting services, including:

• Genealogy and family history research
• Archival documentation and preservation
• Cultural heritage consulting
• Historical property research
• Educational workshops and programs
• Military history research

3. User Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding agreements
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4. User Account and Responsibilities

4.1 Account Creation

Some services may require you to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and up-to-date information

4.2 Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose
• Impersonate any person or entity
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our systems
• Upload or transmit malicious code or content
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in harassment or abusive behavior

5. Service Terms and Conditions

5.1 Research Services

Our research services are subject to:

• Availability of historical records and documents
• Legal restrictions on access to certain records
• Privacy laws protecting living individuals
• Accuracy limitations of historical sources

5.2 Service Delivery

• We will use reasonable efforts to complete research within agreed timeframes
• Delays may occur due to record availability or external factors
• We will communicate any significant delays promptly
• Final deliverables will be provided in agreed formats

6. Payment Terms

6.1 Fees and Charges

• All fees are quoted in Australian Dollars (AUD)
• Payment is required before commencement of research
• Additional charges may apply for expedited services
• All prices include GST where applicable

6.2 Payment Methods

We accept payment by:

• Credit card (Visa, MasterCard, American Express)
• Bank transfer
• PayPal
• Other methods as agreed

6.3 Refund Policy

• Refunds may be provided for services not yet commenced
• Partial refunds may be considered for incomplete research
• No refunds for completed research services
• Refund requests must be made in writing

7. Intellectual Property Rights

7.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is owned by Heritage Chronicles or our licensors and is protected by intellectual property laws.

7.2 Research Results

• You own the rights to your family history information
• We retain rights to our research methodologies and processes
• Historical documents and records remain property of their respective owners
• We may use anonymized research data for statistical purposes

7.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our services for personal, non-commercial purposes.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms.

9. Disclaimers and Limitations

9.1 Service Disclaimers

• We provide services on an "as is" basis
• We cannot guarantee the accuracy of all historical information
• Research results depend on available records and sources
• We disclaim all warranties, express or implied

9.2 Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for our services
• We are not liable for indirect, consequential, or special damages
• We are not responsible for third-party content or services
• Time limits apply to bringing claims against us

10. Indemnification

You agree to indemnify and hold harmless Heritage Chronicles, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you provide to us

11. Termination

11.1 Termination by You

You may terminate your use of our services at any time by contacting us in writing.

11.2 Termination by Us

We may terminate or suspend your access to our services if:

• You breach these Terms
• You engage in prohibited activities
• We are required to do so by law
• We discontinue our services

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

13. Dispute Resolution

13.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally.

13.2 Mediation

If informal resolution fails, disputes may be referred to mediation through a recognized mediation service.

13.3 Legal Action

Legal action must be commenced within 12 months of the dispute arising.

14. Force Majeure

We are not liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, strikes, or technical failures.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Heritage Chronicles regarding your use of our services.

17. Updates to Terms

We may update these Terms periodically. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Continued use of our services after changes constitutes acceptance of the new Terms.

18. Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law that cannot be excluded, restricted, or modified.

19. Definitions

In these Terms:

• "Services" means all services provided by Heritage Chronicles
• "Website" means trewdoms.com and all associated pages
• "User" or "You" means any person using our website or services
• "Content" means all text, images, data, and other materials
• "Personal Information" has the meaning given in the Privacy Act 1988